Returns/Refund & Exchange Policy

Boho Babes Cloth Nappies pride ourselves on customer satisfaction. If you receive your order and are not satisfied with the way they fit or there is a fault please contact us at: boho_babes@outlook.com to discuss an exchange or refund and we will do our best to assist you with your concerns.
We recommend you try a nappy on your baby prior to washing to check the fit.
  • To be eligible for a return/exchange/refund the product must be in UNWORN and UNWASHED (As new) condition.
  • For change of mind or incorrect fit it is up to the buyer to pay return postage of the items.
  • If the product is faulty we will send out a prepaid postal satchel for you to return the item to us.
  • A $15 processing fee will be deducted for any order in which a refund or cancelation has been requested.
  • Sale and clearance items are not eligible for a refund, exchange or returns (unless deemed faulty).

RETURN PROCESS for change of mind or incorrect fit:

  1. Ensure items are UNWORN AND UNWASHED! They must be in NEW condition with no dirt, hair, rips, etc.
  2. Pack items into postal satchel along with a copy of your proof of purchase.
  3. Include a note with:
           * Your name (the same you used when placing your order), address, phone   number and email address.
          * Reason for return - please notify us if you require a refund or exchange
          * The items you are returning
  4. Post your items to: 64 Riverlea Waters Drive, Nerang, QLD, 4211, Australia.
** The cost of postage for change of mind or incorrect fit is your responsibility. **
Once received, your refund or exchange will be processed through the original payment method you used to pay on our website. This may take 7-14 working days. Keep in mind that a $15 processing fee will be deducted from your refund amount.
For faults please contact us at boho_babes@outlook.com for further assistance.

For order cancelations please contact us at boho_babes@outlook.com. If your order has been dispatched already you will need to follow the returns process above.