Returns/Refund & Exchange Policy
Boho Babes Cloth Nappies pride ourselves on customer satisfaction. If you receive your order and are not satisfied with the way they fit or there is a fault please contact us at: email@example.com to discuss an exchange or refund and we will do our best to assist you with your concerns.
We recommend you try a nappy on your baby prior to washing to check the fit.
- To be eligible for a return/exchange/refund the product must be in UNWORN and UNWASHED (As new) condition.
- For change of mind or incorrect fit it is up to the buyer to pay return postage of the items.
- If the product is faulty we will send out a prepaid postal satchel for you to return the item to us.
- A $15 processing fee will be deducted for any order in which a refund or cancelation has been requested.
- Sale and clearance items are not eligible for a refund, exchange or returns (unless deemed faulty).
RETURN PROCESS for change of mind or incorrect fit:
- Ensure items are UNWORN AND UNWASHED! They must be in NEW condition with no dirt, hair, rips, etc.
- Pack items into postal satchel along with a copy of your proof of purchase.
- Include a note with:
* Your name (the same you used when placing your order), address, phone number and email address.
* Reason for return - please notify us if you require a refund or exchange
* The items you are returning
- Post your items to: 64 Riverlea Waters Drive, Nerang, QLD, 4211, Australia.
** The cost of postage for change of mind or incorrect fit is your responsibility. **
Once received, your refund or exchange will be processed through the original payment method you used to pay on our website. This may take 7-14 working days. Keep in mind that a $15 processing fee will be deducted from your refund amount.
For faults please contact us at firstname.lastname@example.org for further assistance.
For order cancelations please contact us at email@example.com. If your order has been dispatched already you will need to follow the returns process above.