Returns/Refund & Exchange Policy

Boho Babes Cloth Nappies pride ourselves on customer satisfaction. If you receive your order and are not satisfied with the way they fit or there is a fault please contact us at: to discuss an exchange or refund and we will do our best to assist you with your concerns.
We recommend you try a nappy on your baby prior to washing to check the fit.
  • To be eligible for a return/exchange/refund the product must be in UNWORN and UNWASHED (As new) condition.
  • For change of mind or incorrect fit it is up to the buyer to pay return postage of the items.
  • If the product is faulty we will send out a prepaid postal satchel for you to return the item to us.
  • A $15 processing fee will be deducted for any order in which a refund or cancelation has been requested.
  • Sale and clearance items are not eligible for a refund, exchange or returns (unless deemed faulty).

RETURN PROCESS for change of mind or incorrect fit:

  1. Ensure items are UNWORN AND UNWASHED! They must be in NEW condition with no dirt, hair, rips, etc.
  2. Pack items into postal satchel along with a copy of your proof of purchase.
  3. Include a note with:
           * Your name (the same you used when placing your order), address, phone   number and email address.
          * Reason for return - please notify us if you require a refund or exchange
          * The items you are returning
  4. Post your items to: 64 Riverlea Waters Drive, Nerang, QLD, 4211, Australia.
** The cost of postage for change of mind or incorrect fit is your responsibility. **
Once received, your refund or exchange will be processed through the original payment method you used to pay on our website. This may take 7-14 working days. Keep in mind that a $15 processing fee will be deducted from your refund amount.
For faults please contact us at for further assistance.

For order cancelations please contact us at If your order has been dispatched already you will need to follow the returns process above.